Three tests to make sure you solve the right problem

Most teams don’t fail because they can’t solve problems. They fail because they solve the wrong ones.

We chase symptoms. We fix what’s loud. We jump to action because sitting in the unknown feels uncomfortable. Time pressured as we all often are, it's easier to listen to the loudest voice and succumb to the common cognitive biases that undermine our critical thinking.

Research I conducted for my book Problem Hunter found leaders are 9 x as concerned teams focus on the wrong problem to start with than developing effective solutions.

To avoid getting off on the wrong foot, here are three tests I use to make sure I'm working on the right problem to start with:

Test 1: Will solving this problem actually get the results we want the most?

If not, you’re burning time on noise.

Test 2: Is this the root cause or just a surface issue?

Dig. Ask why five times or conduct tests until you reach clarity.

Test 3: Do the people closest to the situation agree it’s the real problem?

Because if they don’t see it, or get it, it's not yet a problem that needs solving.

Solving the wrong problem feels productive… until it isn’t.

Solving the right one? That’s where real productivity and innovation lives.

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